After-sales & Refund

After-sales & Refund

1. Cancel order
If you need to cancel the order, such as wrong model, wrong quantity.
Please send an email to tell us within 3 days after paying the order (including the day).
If you do not cancel within 3 days, we will not be able to cancel your order.

2. Warranty period
We provide a 1-year warranty starting from the day after you sign for the goods.
We provide accessories free of charge and send them to you using DHL standard express.
For the cost of the repair worker, please send us the bill/invoice, PayPal account, and we will pay you.

3. Warranty expiration
For accessories that need to be repaired beyond the warranty period, we will ask the factory and quote you.

4. Use assistance
During use, if you encounter any problems, please contact us and we will assist you in troubleshooting the problem.

5. Troubleshooting
During use, if the equipment fails, please contact us and we will assist you in troubleshooting the problem.
If the display shows an error code, please send us.

6. Repair
If the product needs repair accessories, please send a photo of the product's nameplate, a photo of the accessories, and describe the problem.

7. Installation
For the installation of the equipment, you need to find your local installer.

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